FAQ

Getting Started with Better Health
What is Better Health? Better Health aims to make the process of finding and ordering medical supplies as easy and transparent as possible. We offer a s...
Tue, 21 Sep, 2021 at 10:20 PM
Orders
How long will it take for me to receive my medical supplies? We work with several warehouses across the U.S. to ensure the fastest delivery possible. On av...
Tue, 21 Sep, 2021 at 10:25 PM
Membership & Re-supplies
What is the Better Health re-supply service? Better Health offers a highly flexible and customizable membership service. For members who regularly use the ...
Wed, 30 Mar, 2022 at 11:33 AM
Billing
What is the cost of being a Better Health member? As a member, you will incur no contract or commitment fees. You will only be charged for the cost of your...
Tue, 21 Sep, 2021 at 10:36 PM
Insurance
What types of insurance does Better Health accept? Better Health partners with most of the country's insurance providers: Medicaid, Medicare, and many ...
Tue, 21 Sep, 2021 at 10:37 PM
Products
I already know exactly what product I want. Can you help me get it? If you have a preferred product, please provide your HCPCS code and we will confirm the...
Tue, 21 Sep, 2021 at 10:41 PM
Ostomy
I just got an ostomy. Where do I start? If you've just had an ostomy, you might still be finding the right product to care for your stoma. It's imp...
Tue, 21 Sep, 2021 at 11:00 PM
Urology
I just got a urology. Where do I start? If you just had a urology, there are plenty of options that guarantee comfortable and methodical drainage of urine ...
Tue, 21 Sep, 2021 at 11:06 PM
Incontinence
I just got incontinence. Where do I start? If you just started experiencing incontinence, there are plenty of options that guarantee comfortable and method...
Tue, 21 Sep, 2021 at 11:11 PM
Coaching
What is ostomy peer coaching? Ostomy Peer Coaching is a service offered to support ostomates in navigating life with an ostomy. A peer coaching session is ...
Tue, 21 Sep, 2021 at 11:20 PM