How long will it take for me to receive my medical supplies?
We work with several warehouses across the U.S. to ensure the fastest delivery possible. On average, members can expect to receive their orders within 1-3 business days (not including Sundays, or public holidays) after placing your order. In the rare instance that your order may be delayed, we'll provide regular updates to keep you informed. All medical supplies are delivered in discreet packages to respect your privacy.
Can I get my medical supplies delivered for free?
Yes, all medical supplies delivered by Better Health are eligible for free priority shipping!
Can I track my order online?
Once your order is confirmed and shipped, you will receive a confirmation email from our shipping provider. This will include the details of your order, including your order tracking number, which can be used to track your order online.
Do you require a prescription?
As a licensed medical equipment supplier, we require prescriptions and medical necessity documentation from your physician in order to process all orders. This helps us understand your medical needs, guarantee you are receiving the right products, and ensure we can maximize your insurance coverage. Don't worry, we'll personally work with your doctor to get the proper documentation on file so it won't be any hassle for you.