How will I receive my supplies? How long after I order will I get my supplies?
We’ll deliver your supplies to the address provided in a discreet package. We work with several warehouses across the U.S. to ensure the fastest delivery possible. On average, you can expect to receive your supplies in 1-3 business days (not including Sundays, or public holidays) after you place your order. In the rare instance that any complications arise that might delay your order, we’ll provide you with regular updates.
How does reordering work?
We know you have better things to do than worry about your medical supplies. That’s why we offer a “set it and forget it” subscription model. Once you place an order, we’ll ship your products to you every month (don’t worry, we’ll always check in with you before we ship in case you’d like to edit your order). If you’d like to receive your supplies more or less frequently, we’ll happily customize your delivery schedule. You can always modify your shipments at any time.
How much does delivery cost?
We always offer free home delivery. We ship your supplies via priority shipping, which means you should receive your shipment within 1-3 business days.
Can I change the number of supplies I receive every month?
You can customize your shipment as many times as you want A few things to note:
It is possible to order fewer products than your prescription states. Eg. if you have a prescription for 100 products per month, you can change your order to receive only 50 products per month. If you need more products than your prescription states (i.e. you have a prescription for 20 products but you want 40), you’ll need to get a new prescription from your doctor. We’re happy to speak to your doctor and help you get a new prescription — just give us a call!
Should your order exceed your insurance coverage, you’ll be required to pay the remainder out of pocket. We’ll confirm pricing with you should this come up.